Help For Organizer

Payouts

Where can I update my payout data?

1.   Login in your account clicking on “Log In”
2.   Click on your photo profile
3.   Go to “My Account” tab on profile panel
4.   On this tab, on the right side, you can edit the field “Payout method”.

When will I receive my payments?

Your payments will be transferred directly into your account at the end of the same month in which the participant finalized your experience.

How do fees work when making a reservation at True Yoga Revolution?

At True Yoga Revolution, we only charge a 14% commission on each reservation. Gateway commissions are included.

How do I get paid?

Directly into your bank account. If there is any fee in the payment, the Organizer will cover the payout fee when we send the money over

Deposit and Cancellation

How does the deposit work?

You can select the percentage of the deposit for your offering you want between 14% and 30%. The deposit payment minus TYR Commission will be payable in your account.

How do the cancellation policies work?

At True Yoga Revolution, we want to have simple and easy cancellation policies. For this reason, at the moment we only offer two different options.

 

Flexible

  • 100% deposit refund for cancellation 30+ days before the event.

  • 0% deposit refund for cancellation 30 days before the event.

  • The remaining balance (total price minus deposit) is due upon arrival.

 

Strict

  •   All deposits are non-refundable.

  • The remaining balance is due 30 days before the event start date. This payment will be done direct to the Organizer

  • The remaining balance is non-refundable once paid.

Results listing

How I can create a new result?

This is very easy! You only have to click on “Co-Create” button on the upper menu. Then select the result that you want to create and complete the steps listed on the form..

How can I enable/disable, edit or delete one result?

1.   Click on the photo of the user at the top right of the menu
2.   Click on “My Creation” tab
3.   Search the options to find the one you want and click on it to access the “actions buttons”:
Then, click on the edit pencil icon if you want to edit the result or click on “enable/disable” to show or hide your result
You can also click on “delete” to remove the result (Be careful because you will not able to restore this once it is removed)
 

The Bookings I receive

How do I accept a booking?

1.   When a user requests a booking, you will receive a message in TYR Messenger and and email will be sent to My Profile > My Account.
2.   To accept this reservation just click on “accept”. If the user has already add their payment information, the booking will be immediately confirmed.
If the user has not added their payment information, you will have to wait until they do (no more than 48 hours). When the deposit payment has processed, you will receive a new message.
 

Where can I manage my reserves?

1.   Click on photo of the user at right on the upper menu
2.   Click on “My Creation” tab
3.   Select your Result and switch to “Bookings” to see the details of all bookings received to that result.

What should I do if I have an issue with a booking?

1.   Go to your profile and select “My Creations” tab.
2.   Select the result and switch the table to “Bookings”
3.   Search the specific booking and click on “Help” icon at the right in order to report the issue & receive support.

Taxes

What is my VAT rate if I am based in Spain?

If you are based on Spain we must charge you a VAT 21% . You can subtract this from the total amount of VAT you have to pay, in this way you do not pay the VAT yourself. 

What is my VAT rate if I am based in EU Zone (excluding Spain)?

If you are based on EU we have to charge 21% VAT. But if you have a valid EU tax ID we can reverse charge the tax. More info on this link.

 

EUR VAT Excluded Areas

Please check the list below to see if your are is exclude from the VAT:

Canary Islands (Spain), French Guiana (France) , Guadeloupe (France) , Martinique (France) , Mayotte (France) , Saint Martin (France) , Büsingen am Hochrhein (Germany, Switzerland–Liechtenstein), Åland (Finland), Heligoland (Germany) , Mount Athos (Greece) , Gibraltar (United Kingdom , Campione d'Italia (Italy) , Livigno and the adjacent Italian waters of Lake Lugano (Italy, Switzerland–Liechtenstein) , Ceuta (Spain) , Melilla (Spain)

 

 

What is my VAT rate if I am not based in EU Zone.

We will charge you 0% VAT.

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